FAQs

HOW LONG WILL MY ORDER TAKE?

Shipping times vary for each release. Please refer to the product description on the item you want to purchase for more information on shipping times.
Generally orders ship in around 10-12 working days but this is only a rough estimation.
DO YOU SHIP INTERNATIONALLY?
Yes, Worldwide shipping is available via DHL Express.

CAN I RETURN MY ORDER FOR A REFUND?

As each pair of shoes is specifically made-to-order, all sales are final and non refundable. If you would like to reach out in regards to your order please contact via DM on instagram, or at customsbyjw@gmail.com

WHAT PAYMENT METHODS ARE ACCEPTED?

Paypal only. However it's in our interest to try and have as many payment methods available for you all very soon!

HOW DO I ORDER MY OWN CUSTOM DESIGN?

I very rarely accept commissions, however if you really think you have a cool, original and new design, reach out to me via instagram DM or email at customsbyjw@gmail.com

WILL I HAVE TO PAY TAXES, CUSTOMS FEES OR DUITES FOR MY ORDER?

Orders from inside of the U.K will not have to pay customs fees, duties or taxes.

If you are ordering from outside of the UK, your order will be subject to any relevant fee's, duties or taxes applicable. If your order is under the value of £130 (amount is subject to change so please see your countries guidelines before ordering) then you will not have to pay import fee's. However you may still be charged shipping related fee's by the courier used to deliver internationally.

 

IF YOU HAVE ANY QUESTIONS THAT HAVEN'T BEEN COVERED HERE, CONTACT ME ON INSTAGRAM/EMAIL AND I'LL GET BACK TO YOU ASAP!